Main / Blog / Site materials / User agreement

1. GENERAL PROVISIONS

1.1. In accordance with this User Agreement (hereinafter referred to as the Agreement), the Website Owner undertakes to provide access to the Website and its features, including the ability to search for information on the Website, register a Personal Account, purchase goods (gift cards), book services presented on the Website, and post reviews (comments) on the Website, for each individual accessing the Website and its features (hereinafter referred to as the User), under the terms established by the Agreement.

1.2. The following terms are used in the Agreement with the meanings specified below:

  • Authorization – the procedure for granting the User access to their registered Personal Account and its features, implemented by entering the User's login and password into the Personal Account login form or otherwise.
  • Verification – the process of validating the accuracy of the mobile phone number and email address provided by the User during the registration of their Personal Account.
  • Personal Account – a specific section of the Website that allows the User to track their bookings for services and edit the reviews (comments) they have posted.
  • Website – an informational resource and its components (including pages and sections), unified under the domain name extrareality.lv.
  • Moderator – the Website Owner.
  • Moderation – actions performed by the Moderator to ensure Users comply with this Agreement.
  • Commenting Object – information about organizations, individual entrepreneurs, brands, news, photos, etc., posted on the Website and open for commenting.
  • Comment (Review) – information posted on the Website by the User that reflects their own opinion about the Commenting Object.
  • Organizer – an entity whose service information is posted on the Website and is responsible for providing these services.

Other terms used in the Agreement shall be applied in accordance with the meanings defined by applicable law.

1.3. The right to use the Website and its features, as defined in the Agreement, is provided to the User free of charge.

1.4. The Agreement does not regulate the procedure for using services, nor does it establish their cost or payment terms. These conditions are determined by the provisions of separate civil law contracts concluded between the User and the Website Owner.

1.5. The Agreement may be amended by the Website Owner at any time unilaterally, without prior notice to Users. The new version of the Agreement comes into effect upon its publication on the Website unless otherwise specified by the new version of the Agreement. The current version of the Agreement is available on the main page of the Website.

1.6. If the Website Owner makes any changes to the Agreement that the User disagrees with, the User is not entitled to continue using the Website and its features.

2. PROCEDURE FOR CONCLUDING THE AGREEMENT

2.1. The publication (posting) of the text of the Agreement on the Website on the Internet constitutes a public offer to enter into a contract (offer) addressed to an indefinite number of persons. On this basis, the Website Owner enters into the Agreement with any User who expresses their consent to its terms in the manner prescribed by the Agreement.

2.2. The Agreement is considered concluded in simple written form at the moment the User (including a User who registered a Personal Account before the publication (posting) of the Agreement text on the Website) performs any of the following actions:

  • Registration of a Personal Account;
  • Other actions involving the use of the Website and its features.

2.3. The Agreement is a public contract. By entering into the Agreement, the User accepts its terms in full without any reservations or exceptions.

3. RIGHTS AND OBLIGATIONS OF THE PARTIES

3.1. The User has the right to:

3.1.1. Use the Website and its features;

3.1.2. Interact with the Website Owner using the Website's features designed to facilitate communication between the Website Owner and Users;

3.1.3. After logging into their Personal Account and completing verification, post comments (reviews) and/or materials (critiques) on the Website, provided they are authorized on the Website, as well as use any other services of the Website;

3.1.4. Freely express their own opinion regarding the Object of Commenting, provided such expression complies with this Agreement, the laws of the Republic of Latvia, and does not violate the rights of third parties;

3.1.5. Block or delete their Personal Account in the manner specified by the Agreement;

3.1.6. Exercise other rights provided for by the Agreement or legislation.

3.2. The User is obliged to:

3.2.1. Use the Website and its features in accordance with the procedures and conditions established by the Agreement;

3.2.2. Comply with the restrictions on the use of the Website outlined in Section 6 of the Agreement;

3.2.3. Provide accurate and complete information about themselves when filling out the registration form for their Personal Account and update such information in a timely manner;

3.2.4. When posting comments, act in good faith and reasonably, respect the honor and dignity of other Users, the business reputation of organizations, and behave courteously and respectfully;

3.2.5. Take responsibility for the content of the comments (reviews) they post and resolve any potential claims from third parties;

3.2.6. Refrain from using the Website for purposes prohibited by the laws of the Republic of Latvia;

3.2.7. Ensure the security and confidentiality of the password they use for Authorization;

3.2.8. Immediately notify the Website Owner of any unauthorized (unapproved by the User) access to their Personal Account and/or any breaches (or suspicions of breaches) of the confidentiality of their password.

3.3. The Website Owner has the right to:

3.3.1. Use User data obtained in accordance with the Agreement to ensure proper compliance with its terms;

3.3.2. At any time, fully or partially modify the Website (its design, layout, code, server-side components, content, content management system, etc.) and the composition of its features, suspend the operation of the Website, and determine the methods for verifying the accuracy of User data, with or without prior notice to Users;

3.3.3. Send service (informational) messages to Users via the Personal Account, email, WhatsApp, Telegram, or other means regarding the operation of the Personal Account and Website, changes to the Agreement, information security related to the use of the Personal Account and Website, as well as matters related to purchasing goods (gift cards) and booking services;

3.3.4. Block a User’s Personal Account in cases involving actions specified in Section 6 of the Agreement;

3.3.5. Deny re-registration of a Personal Account to a User whose previous Personal Account was blocked for violating the terms of the Agreement;

3.3.6. Delete a User’s Personal Account in cases outlined in the Agreement;

3.3.7. Remove or edit any information posted by the User in any sections (pages) of the Website if it deems such information to violate the applicable laws of the Republic of Latvia, the requirements of this Agreement, or the rights of third parties;

3.3.8. Exercise other rights provided for by the Agreement or legislation.

3.4. The Website Owner is obliged to:

3.4.1. Provide the User with the ability to use the Website and its features, provided the User complies with the terms of the Agreement;

3.4.2. Take measures to improve the Website and its features;

3.4.3. Take necessary and sufficient measures to ensure the confidentiality, protection against unauthorized or accidental access, and prevention of unlawful actions with data provided by the User when using the Website and its features.

4. PROCEDURE FOR REGISTRATION AND DELETION (BLOCKING) OF A PERSONAL ACCOUNT

4.1. To access all features of the Website, the User must register a Personal Account.

4.2. Each User may register no more than one Personal Account.

4.3. To register a Personal Account, the User must complete all required fields in the appropriate registration form on the Website marked as mandatory and/or use the authorization option through third-party services.

4.4. Subsequently, the User must complete the Verification procedure for their email address by entering the verification codes sent by the Website Owner to the email address provided during the registration of the Personal Account.

4.5. To log in to the Personal Account, a registered User must go through the Authorization procedure. Authorization is carried out using the login and password or the login function through third-party services.

The login is assigned to the User during the registration process and corresponds to the email address provided in the registration form. The password is created by the User. The Website Owner reserves the right to prohibit certain logins and establish password requirements (e.g., minimum length, permitted characters, etc.).

4.6. If the User forgets their password, they can restore access to the Personal Account. To do so, the User must click on the "Forgot password" link in the login form and enter the email address provided during registration. A link to a Website form for generating a new password will be sent to that email address.

4.7. All actions performed in the Personal Account using the User's assigned login and password are considered to have been carried out by the User.

4.8. During the use of the Personal Account, all correspondence, notifications, and messages sent by the Website Owner to the email addresses specified by the User in the Personal Account are considered properly delivered. The User is required to regularly check the correspondence sent to these email addresses. All risks associated with the occurrence of adverse consequences due to non-compliance with this clause of the Agreement are borne by the User.

4.9. Blocking of a Personal Account

Blocking a Personal Account results in the temporary suspension of the User’s access to the Personal Account and its functions. A Personal Account may be blocked:

a) upon the User’s request sent to the Website Owner via email at info@extrareality.lv from the email address provided during the registration of the Personal Account or through the functionality of the Personal Account;
b) at the initiative of the Website Owner in case the User commits actions specified in Section 6 of the Agreement.

The Website Owner will notify the User of the fact and reasons for blocking the Personal Account by sending an email to the email address provided during the registration of the Personal Account.

4.10. Duration of BlockingBlocking of a Personal Account is carried out for a period of up to one (1) year, during which the User’s data is not deleted, but access to the Personal Account is impossible for the User.

Access to the Personal Account may be restored upon the User’s request, sent to the Website Owner via email at info@extrareality.lv from the email address provided during the registration of the Personal Account.

If the blocking was initiated by the Website Owner, the User’s request must additionally indicate the measures taken by the User to eliminate the violations identified by the Website Owner.

4.11. Restrictions During Blocking

During the period of blocking, the User is not permitted to register a new Personal Account using the mobile phone number and email address previously used to register the blocked Personal Account.

4.12. Account Deletion Following Blocking

If access to the Personal Account is not restored within the period specified in clause 4.10 of the Agreement, the Website Owner will delete the Personal Account.

4.13. Consequences of Deleting a Personal Account

Deleting a Personal Account results in the removal of all content within the Personal Account. Once deleted, the Personal Account cannot be restored, nor can access to the Website's features using this account be re-established.

4.14. Personal Account Deletion

A Personal Account may be deleted:

a) upon the User’s request sent to the Website Owner via email at info@extrareality.lv from the email address provided during the registration of the Personal Account or through the functionality of the Personal Account;
b) at the initiative of the Website Owner for the following reasons:

Personal Accounts whose Users have not posted any comments, reviews, or requests for services offered on the Website within one (1) year from the date of registration;

Blocked Personal Accounts where access has not been restored after the blocking period has elapsed.

5. PROCESSING OF PERSONAL DATA

5.1. The Website Owner processes the personal data of Users obtained in connection with the conclusion and execution of the Agreement for the purposes specified in this Agreement. These purposes include: ensuring the User’s access to the Website and its functions, enabling the User to search for information on the Website, register a Personal Account, purchase goods (gift vouchers), book services offered on the Website, and post reviews (comments) on the Website.

5.2. The Website Owner continually ensures that the scope of personal data processed corresponds to the purposes of its processing, while avoiding the processing of excessive personal data.

5.3. The Website Owner retains Users’ personal data no longer than is necessary to achieve the respective purposes of processing.

5.4. Other details regarding the processing of Users’ personal data are outlined in the Privacy Policy.

5.5. As part of the Website’s functional capabilities, the Website Owner may use "cookies" technology.

6. RESTRICTIONS ON WEBSITE USAGE

6.1. While using the Website and its features, the User is prohibited from:

6.1.1. Uploading, sending, transmitting, or in any other way posting and/or distributing information, the posting or distribution of which is prohibited or restricted under applicable laws and regulations.

6.1.2. Violating the rights of third parties, including minors, and/or causing them harm in any form.

6.1.3. Attempting to interfere with other Users' ability to use the Website, which includes distributing malicious software, making unauthorized changes to the Website’s data or structure, repeatedly sending redundant information, simultaneously sending a large number of emails and/or requests to the Website with the intention of deliberately disabling the server equipment hosting the Website, and engaging in similar activities beyond normal usage of the Website that could intentionally or inadvertently cause malfunctions.

6.1.4. Accessing (or attempting to access) data not intended for the given User, impersonating another User without proper authorization, engaging in any other forms of unauthorized representation, and misleading other Users or the Website Owner regarding the properties and/or characteristics of any entities or objects.

6.1.5. Conducting (or attempting to conduct) vulnerability testing of the Website’s information security system, violating (or attempting to violate) registration, authorization, verification, or authentication procedures without explicit permission from the Website Owner.

6.1.6. Accessing (or attempting to access) the Personal Account using methods not specified in this Agreement.

6.1.7. Using any software tools to automate the collection of information posted on the Website or to simulate User actions.

6.1.8. Conducting (or attempting to conduct) technical research of the Website and its features to determine its operational principles or to copy or modify the Website without the explicit permission of the Website Owner.

7. REQUIREMENTS FOR COMMENTS (REVIEWS)

7.1. A comment (review) must:

7.1.1. Directly relate to the subject being reviewed.

7.1.2. Complement the information already available on the Website with interesting and useful insights for other Users.

7.1.3. Be constructive, objective, and supported by facts. If necessary, it should be backed by documents from competent authorities.

7.1.4. Be polite, appropriate, and adhere to moral and ethical standards.

7.2. Comments can only be posted by an authorized and verified User.

7.3. To avoid conflicts, maintain a respectful atmosphere among Users, and comply with legal requirements, it is prohibited when commenting (posting a review) on the Website to:

7.3.1. Violate the privacy of others, including sharing personal data of third parties (e.g., phone numbers, addresses).

7.3.2. Include links to pornographic photos, audio, video, or similar explicit content.

7.3.3. Use vulgar, obscene, or offensive language.

7.3.4. Infringe on third-party intellectual property rights.

7.3.5. Make threats, slander, insult, or damage the honor, dignity, or business reputation of individuals or organizations.

7.3.6. "Attack individuals," i.e., make offensive or humiliating claims against specific individuals when reviewing the activities of an organization or responding to other Users’ comments (reviews).

7.3.7. Post messages involving dishonest debating tactics, provocations that incite other Users to violate these Rules.

7.3.8. Post comments (reviews) that incite social, interethnic, religious, or other hatred.

7.3.9. Post calls for violating the law, or share recommendations/instructions for committing criminal acts, extremist materials.

7.3.10. Share links to viruses, trojans, or other malicious software and/or information or guides on their use.

7. REQUIREMENTS FOR COMMENTS (REVIEWS) (CONTINUED)

7.3. Prohibited actions when commenting (posting a review) on the Website also include:

7.3.11. Posting restricted-access information (state, official, or commercial secrets).

7.3.12. Using the Website for political discussions.

7.3.13. Using other people's names (nicknames) or organization names.

7.3.14. Adding comments of an advertising nature. For advertising inquiries, please contact info@extrareality.lv.

7.3.15. Adding links to other sources.

7.3.16. Arguing with moderators in the comments, discussing moderation policies, actions, and/or the personalities of Moderators or the Administration.

7.3.17. Using the Website for the sale of drugs and/or psychotropic substances, precursors.

7.3.18. Complying with restrictions established by applicable law.

7.4. Strongly discouraged practices:

7.4.1. Adding repetitive comments (reviews) in different parts (sections) of the Website.

7.4.2. Posting meaningless or contentless comments.

7.4.3. Using slang such as “padonkovsky,” “albanian,” or other jargon in comments. Please try to write properly.

7.4.4. Adding off-topic comments.

7.4.5. Using ALL CAPS in comments. Respect your interlocutors; they may feel as though you are shouting at them.

7.4.6. Leaving comments about services not yet received.

7.4.7. Using neural networks, artificial intelligence, and/or text generators to write reviews (comments).

7.5. Each User has the right to report a comment (review). If a comment (review) receives substantiated complaints, it may be removed by a Moderator.

8. MODERATION

8.1. The Website at https://extrareality.lv employs pre-moderation, meaning comments (reviews) are reviewed before they are posted by Users.

The Website Owner informs all interested parties that due to the large number of comments (reviews), it is unable to fully and promptly control the commenting. Therefore, the Website Owner does not assume any responsibility for the accuracy or legality of comments (reviews) posted on the Website.

8.2. The Website Owner reserves the right to review a comment for an indefinite period, although typically the review process takes up to 24 hours (excluding weekends and public holidays). In certain cases, requiring further clarification or a detailed review, the review period may be extended.

8.3. The Moderator independently evaluates the comment (review) based on their personal subjective opinion, assessing whether the comment (review) complies with the requirements of this Policy, general ethics and moral standards, the degree of constructiveness and accuracy, and makes a decision on whether it will be published or counted in the rating.

8.4. If a User believes that any comments (reviews) violate the laws of the Republic of Latvia and/or international norms, this Policy, contain commercial secrets, or could harm individuals or legal entities, the User has the right to report it to the Moderator by sending an email to: info@extrareality.lv.

8.5. A comment (review) may be refused publication, or a posted comment (review) may be removed in the following cases:

8.5.1. The comment (review) does not comply with the requirements of this Policy.

8.5.2. The information contained in the comment (review) is subject to review in accordance with constitutional, civil, civil procedural, commercial procedural, criminal procedural legislation, or administrative process laws.

8.5.3. The comment (review) does not relate to the activities of the organization, individual entrepreneur, or private individual, nor does it concern the quality of their goods, work, or services.

8.5.4. The User who posted the comment (review) has requested the Administration to remove their comment (review).

8.5.5. The User who posted the comment (review) does not respond to phone calls and/or messages (notifications) sent to the email address provided in their personal account (unavailable) within 48 hours or has provided nonexistent contact details.

8.5.6. A User who includes information in a comment (review) that may be considered defamatory to the honor, dignity of individuals, or the business reputation of organizations, must be able to substantiate the facts mentioned with documentation.

8.6. Some comments (reviews) may be marked with a label "friends with." This label means that the User who left the comment (review) works, has worked, is a relative, friend, or team member of any escape room organizer, and thus is not objective when evaluating the quality of the escape room.

8.6.1. Comments (reviews) of Users with the "friends with" label do not participate in the formation of the escape room rating.

8.6.2. The Moderator independently evaluates, based on their personal subjective opinion, whether to assign the "friends with" label to each User on the site.

9. INTELLECTUAL PROPERTY RIGHTS

9.1. All objects accessible within the Site, including design elements, texts, graphic images, illustrations, videos, software, databases, music, sounds, and other objects, are the exclusive property of the Site Owner and/or other right holders.

9.2. Under the terms of the Agreement, the Site Owner grants the User a simple (non-exclusive) license, without the right to sublicense or transfer, to use the Site and its functions to the following extent:

Use the Site for viewing, familiarizing oneself with its content, and utilizing other functionalities of the Site, including reproducing it on the User's device screen, searching for information, registering a Personal Account, and utilizing its features, and using the site's feedback forms;

Temporarily download the Site into the memory of the User's device for the purposes of using the Site and its functions;

Cite materials and information (texts, graphic images, illustrations, videos, music, sounds, other information) published on the Site with proper attribution, including a link to the Site's URL. When using textual materials from the Site, their original text cannot be altered. Abbreviating material is only allowed if it does not distort its meaning.

9.3. The Site Owner does not grant Users the right to use objects accessible through the Site for creating new results of intellectual activity.

9.4. Any rights not specified in the Agreement are not granted to the User, except in cases where the User has received written permission from the Site Owner to exercise specific rights. The absence of a literal prohibition does not imply consent.

9.5. The use of the Site and its functions is permitted in all countries worldwide.

9.6. The Site may contain links to other online resources (referred to as third-party sites in this section). The Site Owner does not verify whether the third parties and their information comply with any specific requirements (accuracy, completeness, legality, etc.). The Site Owner is not responsible for any information posted on third-party sites that the User accesses while using the Site, including any opinions or statements expressed on third-party sites, advertisements, etc., as well as for the availability of such sites or the information contained on them and the consequences of their use by the User.

9.7. By posting their review (comment) and/or review on the Site, the User confirms that they have all the necessary rights to post this message.

9.8. By posting their review (comment) and/or review on the Site, the User transfers the rights to the Administration to use it in any form and by any means free of charge, including but not limited to: reproduction, distribution, display, performance, translation, adaptation (modification), transmission over the air, via cable, wires, or by other similar means.

9.9. Third parties using (quoting) information from the Site must obtain consent from the Users who posted the information or from the Site Owner and must include an active link to the Site.

9.10. The User is solely responsible for any financial liabilities (damages, penalties, legal costs) arising from any claims or lawsuits filed by third parties regarding the protection of intellectual property related to the comment (review) posted by the User, in full.

10. LIABILITY

10.1. The Site (its components) is provided to the User on an "as is" basis: the Site Owner does not assume any responsibility for the content and functionality of the Site meeting the individual User’s goals and expectations. The Site Owner also does not guarantee the accuracy of the information on the Site, the security of the Site (including the absence of viruses), the continuity, or the absence of disruptions, errors, or external interference in the operation of the Site. The Site Owner does not guarantee the functionality of the Site at any given time.

10.2. The Site Owner is not responsible for the failure to perform or improper performance of its obligations under the Agreement, as well as for any potential losses incurred by the User as a result of:

  • unlawful actions of internet users aimed at violating information security or the normal operation of the Site;
  • failures in the operation of the Site, including errors in the code, computer viruses, and other foreign fragments of code in the software;
  • the absence (or inability to establish, terminate) internet connections between the User's server and the Site's server.

10.3. The Site Owner reserves the right not to participate in disputes, not to evaluate the presented evidence in cases where it is not possible to definitively assess the compliance of such information with the legislation and the requirements of the Agreement.

10.4. A violation of the Site's information security by the User (or other individuals) or an attempt to do so may result in civil, administrative, and/or criminal liability for the person who committed such a violation (or attempted violation). The Site Owner will take all available measures to address cases of information security violations or attempts to violate it by any User, both on its own and by involving law enforcement agencies.

10.5. The Site Owner is not responsible for the risk of adverse consequences that may arise or occur due to the non-compliance of the equipment, software, or communication channels used by Users with the established requirements for the protection of personal data from unauthorized (illegal) third-party access.

10.6. The Site Owner is not responsible for the accuracy of any data about services, Organizers, including service prices, in case the Organizer does not provide the relevant information via the application programming interface (API). If the User discovers any discrepancy between the actual information and the information published on the Site, the User has the right to submit a corresponding claim to the Organizer, notifying the Site Owner of the identified violations.

10.7. The Site Owner is not responsible for the quality of the service provided by the Organizer, including any potential technical malfunctions, failures during events, service quality, discrepancies in ratings, information about the event, reviews, and comments posted on the Site, etc.

11. OTHER PROVISIONS

11.1. The Agreement is effective from the date the User accepts its terms as outlined in clause 2.2 of the Agreement and remains valid for the duration of the simple (non-exclusive) license. Before the expiration of this period, the Agreement may be terminated for reasons provided by law.

11.2. The Agreement is governed by and interpreted in accordance with the laws of the Republic of Latvia. Any matters not regulated by the Agreement are also subject to resolution in accordance with the laws of the Republic of Latvia. Any disputes arising from relationships governed by the Agreement shall be resolved in accordance with the procedure established by the laws of the Republic of Latvia. In the text of the Agreement, unless explicitly stated otherwise, the term "legislation" refers to the laws of the Republic of Latvia.

11.3. If for any reason one or more provisions of the Agreement are found to be invalid or unenforceable, this will not affect the validity or enforceability of the remaining provisions of the Agreement.

12. WEBSITE OWNER CONTACT INFORMATION

LLC "GOESCAPE"
TAX ID NUMBER: 5252990401
Warsaw, Długa str., 29, ZIP code: 00-238
PKO Bank Polska: 20102010420000820205796166
IBAN: PL80102010420000890205782133
BIC SWIFT BPKOPLPW
info@extrareality.lv